FAQ

Frequently Asked Questions

Have questions about Dr. Clean Laundry? Find quick answers about our Brighton laundromat, Self-Service Machines, In-Store Wash & Fold, Laundry Pickup and Delivery, Commercial Laundry, hours, pricing, and service areas.

General Questions

What is Dr. Clean Laundry?

Dr.Clean Laundry is a clean, safe, modern, fresh & family owned laundromat in Brighton, MA offering reliable & dependable self-services, in-store wash & fold, pickup and delivery, and commercial laundry services. Our goal is to make laundry cleaner, fresher, faster, and more convenient for local customers and businesses.

Where is Dr. Clean Laundry located?

Dr. Clean Laundry is located at 47 Brooks St, Brighton, MA 02135.

What are your hours?

Dr. Clean Laundry is open daily from 7 AM to 10 PM. The last wash is at 9 PM.

What services do you offer?

We offer Self-Service laundry, In-store drop-off, Pickup & Delivery, and Commercial laundry services with Wash & Fold, and Wash & Bag options. 

Self-Service Laundry

Do you offer self-service laundry?

Yes. Customers can visit our Brighton laundromat and use our modern, high-efficient washers and dryers ranging from 40 – 80 lbs for everyday laundry, family loads, bulky bedding, linens, bed sheets, and large laundry needs

Where is Dr. Clean Laundry located?

We are located at 47 Brooks St, Brighton, MA 02135.

What are your hours?

Dr. Clean Laundry is open daily from 7 AM to 10 PM. The last wash is at 9 PM.

Do you have large-capacity washers?

Yes. Our laundromat includes high-capacity washers, including machines up to 80 lbs, designed for larger loads, bedding, towels, and family laundry.

How do I pay for self service?

There are 2 ways to pay by Cash, Card

  1. Customers can scan the QR code on the machine, select their desired cycle, pay using credit or debit card & start the machine.
  2. Customers can go to the kiosk, select the desired machine & cycle , pay using cash, debit or credit card,  and start the machine. Registered customers can load cash into their account, enjoy 2% discount as part of Dr. Dollars Loyalty Program, exclusive deals & savings.

How long does self-service laundry take?

Most self-service customers can wash and dry in approximately 45-60 minutes, depending on load size, fabric type, and machine availability.

Does the laundromat have restrooms?

Yes. Dr. Clean Laundry provide clean restrooms for customers.

Do you have large-capacity machines?

Yes. Dr. Clean Laundry has high-capacity washers, including machines up to 80 lbs, making it easier to wash bulky items and larger loads.

What are the capacities of washers & dryers?

Dr. Clean Laundry, Brighton has 35, 40, 60 & 80lb washers, and 50 & 80lb reversing dryers.

Can I wash comforters & bulky items?

Yes. Our larger washers and dryers are ideal for bulky items like comforters, blankets, sheets, towels, and larger household loads.

Is the laundromat attended?

Yes. Dr. Clean Laundry is a fully attended laundromat, so staff will be available to assist customers and support a clean, safe & comfortable environment.

What amenities does the laundromat have?

Yes. Customers can enjoy free Wi-Fi, TVs, Air Conditioning, Seating, and Vending Machines.

Do you also offer wash & fold?

Yes. If you do not want to do laundry yourself, Dr. Clean Laundry also offers in-store wash & fold service.

Do you offer pickup & delivery?

Yes. Dr. Clean Laundry offers pickup & delivery with a minimum order starting from $25

Is parking available?

Yes. There is ample street parking available.

Do you have staff on-site?

Yes. Dr. Clean Laundry is a fully attended laundromat, so staff will be available to help customers and support a clean, comfortable laundry experience.

General Laundry Processing FAQs - Instore Wash & Fold, Pickup & Delivery, and Commercial Laundry

What detergents and fabric softeners do you use?
At Dr. Clean Laundry, we use premium, non-toxic detergents free from phthalates, sulfates, parabens, dyes, and other harmful chemicals. We also use high-quality fabric softeners, professional-grade laundry sanitizers, and natural wool dryer balls to deliver a deep yet gentle clean—unless something different is requested by the customer.
Can I choose my preference for detergents?
Yes. You can choose your preferred detergents at the counter when you drop off your laundry instore or in the laundry preferences page when you place a pickup delivery order.
Can I choose fragrance free or hypoallergenic detergents?
Yes. Dr. Clean Laundry offers hypoallergenic, fragrance-free products for sensitive skin at no cost.
Do I need to separate my laundry before drop-off?

We recommend separating anything that requires special care, including delicate items, heavily soiled laundry, and items that may bleed color. If you have specific instructions, please tell our team when you drop off your laundry.

Can I leave special washing instructions?
Yes. We customize every laundry order to your preferences whenever possible. Simply tell our team when dropping off your laundry in-store or add your requests in the Additional Laundry Instructions section when scheduling a pickup & delivery order.
Do you treat stains?

Yes. We offer professional stain treatment. You are only charged if the stain is successfully removed. Please place stained items in a separate bag and for the best results treat stains as soon as possible before drop-off or pickup.

Do you separate whites from colors?

Yes. At Dr. Clean Laundry, we separate whites & colors and wash it in different machines.

How are large items charged?

Large items such as Comforters, Pillows, Blankets, Pet Beds, Car Seats, Motorcycle Helmets are charged by the piece

Instore Wash & Fold

Do you offer in-store wash & fold, and wash & bag?

Yes. Dr. Clean Laundry offers our customers a way to do their laundry in 2 minutes through our in-store Wash & Fold, and Wash & Bag services.

What is Wash & Fold?

Once we check in your order, our laundry professionals carefully Sort, Wash, Dry, expertly Fold, and neatly pack your clean & fresh laundry that is ready to go straight into your closet.

What is Wash & Bag?

In this service, our laundry professionals carefully Sort, Wash, Dry, and neatly bag your clean & fresh laundry. We do not fold in the Wash & Bag service.

How long does Instore Wash & Fold, Wash & Bag take?

We offer same day * & next day turn around for in-store wash & fold, wash & bag services.

How much does Instore Wash & Fold cost?
In store Wash & Fold service is only $1.95/lb, $30 minimum with next day delivery.
How much does Instore Wash & Bag cost?
In store Wash & Bag service is only $0.99/lb, $15 minimum with next day delivery.
How much does same day delivery cost?

Same Day delivery costs an additional $0.50/lb for Wash & Bag service, and  $1/lb for Wash & Fold service. 

* Limited Availability.

Pickup & Delivery

Do you offer same-day laundry pickup and delivery?

Yes. Dr. Clean Laundry offers same-day laundry pickup & delivery but with limited availability. Same day delivery costs an additional  $0.60/lb for Wash & Bag, and $1/lb for Wash & Fold services.

Is pickup and delivery free?

Yes. Pickup and delivery are free with a $35 minimum order.

When do you pickup & deliver?

Dr. Clean Laundry offers free pickup & delivery services all 7 days a week from 9 AM – 1 PM & 5 PM – 9 PM. 

Do I need to be home for laundry pickup or delivery?

No. You do not need to be home. When placing your laundry pickup and delivery order, simply let us know where your laundry will be left (such as front door, back door, porch, lobby, garage, or other secure location). Our driver will collect and return your order to the designated spot, making the process convenient, secure, and contact-free.

Does Dr. Clean Laundry provide contactless pickup?

Yes. We offer convenient contactless laundry pickup & delivery. Simply tell us where to pickup and drop-off your laundry, and we’ll keep you updated throughout your order.

How should I prepare my laundry for pickup?

Dr. Clean Laundry offers you the convenience to place your laundry for pickup in your preferred way. Place your laundry in any securely closed bag, hamper, or basket, just not loose. If it’s in a hamper or basket, our driver will transfer it to a laundry bag for safe transport and professional processing.

Is there a contract or long-term commitment?

Absolutely not. You are free to choose us to serve your laundry needs anytime. 

Can I put my account on hold while I’m on vacation or out of town?

Ofcourse, yes. You can place your laundry service on hold anytime while you’re on vacation or away. Simply log in to your account to place a hold and resume service when you return. You can also call us at 774-DRCLEAN (3725326) or visit us in-store if you need any assistance. 

How much does same day delivery cost?

Same Day delivery costs an additional $0.60/lb for Wash & Bag service, and  $1/lb for Wash & Fold service.

How does pickup and delivery work?

Schedule your pickup, place your laundry in a bag or basket, and our team will collect it. We wash, dry, fold, and return your laundry fresh and ready to put away.

How fast is pickup and delivery turnaround?

We offer same-day (limited availability) and next-day delivery options based on your preference.

What areas do you serve for pickup and delivery?

Dr. Clean Laundry is based in Brighton and serves nearby Greater Boston and Metrowest communities. Please check the “Laundry pickup service areas” page if your location is listed. Contact us if your area is not listed.

How much does Pickup & Delivery Wash & Fold cost?

Pickup & Delivery Wash & Fold  is only $2.65/lb with a $35 minimum, and next day delivery. Your clean & fresh laundry will be folded Dr. Clean neat and it is ready to go into your closet. 

How much does Pickup & Delivery Wash & Bag cost?

Pickup & Delivery Wash & Bag  is only $1.49/lb with a $25 minimum, and next day delivery. Your clean & fresh laundry will be neatly bagged. Theres is no folding in this service. 

How do I cancel my laundry service?

Customers must cancel their laundry service by 7 AM for the 9 AM – 1 PM pickup slot and 3 PM for the 5 PM – 9 PM pickup slot on the day of pickup. Alternatively, you can call Dr. Clean Laundry at 774-DRCLEAN (3725326)  to cancel your order.

Can you pickup & deliver my laundry to my workplace?

Absolutely. Dr. Clean Laundry can pickup & deliver your laundry at any location that is under our service area. Please refer to our Laundry Pickup Service Areas page. 

How do I change my billing information?

Login into your account, click billing information, select “Update Card Information” and enter your new card details.

Can businesses use pickup and delivery?

Yes. Local businesses can contact Dr. Clean Laundry for commercial laundry pickup and delivery options.

* Limited Availability.

Commercial Laundry

Do you offer commercial laundry service?

Yes. Dr. Clean Laundry offers commercial laundry services for local businesses that need reliable laundry support.

What types of businesses do you serve?

We can support businesses such as gyms, salons, spas, restaurants, Airbnb hosts, hotels, medical offices, colleges, and other organizations that need recurring laundry service.

What commercial items can you clean?

Commercial laundry may include towels, linens, uniforms, mop heads, spa laundry, salon towels, guest linens, and other washable business laundry items.

Do you offer recurring commercial laundry service?

Yes. Businesses can contact Dr. Clean Laundry to discuss recurring commercial laundry needs, pickup and delivery options, and service frequency.

Deals & Membership Program

Do you offer discounts?
Yes. Dr. Clean Laundry offers 10% discount for First responders, Military members, Seniors and Students.
Do you have a rewards program?

Registered customers in Dr. Dollars membership program get a flat 2% discount on all our self-service washers & dryers. 

Location, Amenities &
Customer Experience

What amenities are available at Dr. Clean Laundry?

Dr. Clean Laundry offers Free Wi-Fi, TV, Scan & Pay Payment system through phone & kiosk, Cash & Coin operated payment system,  Air conditioning, Seating, Snack & Laundry supplies vending machines, Ample street parking, and a Fully attended laundromat facility. 

Is parking available?

Yes. Street parking is available near the laundromat.

Do you use eco-friendly products?

Yes. Dr. Clean Laundry takes an eco-friendly approach in laundry processing. We use eco-friendly detergents and efficient machines as part of a cleaner, more responsible laundry experience. 

Still Have Questions?

Contact Dr. Clean Laundry or schedule a pickup today. Our team is here to help with self-service laundry, wash & fold, pickup and delivery, and commercial laundry in Brighton and nearby Boston communities.

Fill the Form to Schedule Your Pickup